The system including the other individuals and corportaions concerning the company is called as company’s eco-system. The company, which selects the business model to create added-value by means of aftersales services, should also create added-values for the members of its eco-system in the second step. The relevant eco-system of the automotive manufacturer concerning aftersales services consists of spare-part manufacturers (genuine, equivalent/generic or similar quality), services (authorized or unauthorized/independant), part distributors, end-users, insurance companies, banks which supply financial payment instruments and…

The first step to be taken in order to create value through aftersales services is to specify and determine the business model. Business model consists of the rules and instructions to be specified by the organization for the purpose of creating values with every member having relation with the company. A strategy, organization and human resource shall not be efficient without a determined business model. The economic logic behind the value to be created for every member having relation with…

Even if profit on sales is falling down day by day due to the rising inner competition (the models of same brand) and external competition (among different brands), revenue level of aftersales services are still highly attractive within automotive industry. The results of “Satisfaction and Profitability of Authorized Dealers” research, which was implemented among authorized dealers and expressed by Chairman of Authorized Automotive Dealers Assocation (OYDER), Tarık Taşar, shows that net average profit on aftersales services is 10 times more…

We, too, were there yesterday evening. We have attended “Devotion for Republic” march like other thousands of Republicans. We have joined our hands. We became one body. We did flood over Bağdat Caddesi. Bağdat Caddesi was full of love, tolerance and respect yesterday. Republic was there, so was Atatürk everywhere. All the faces were sparkling. They were reflecting their hopes for the future on their faces. Their children, guarantee of their parents, were in their hands who would protect their…